[New York, NY] – Neutron Labs, a leading mobile app studio known for its innovation and user-centric applications, is facing the sudden and unexplained termination of its Apple developer account. With over 2.85 million downloads, multiple top 10-ranked apps, and a strong user base of 53,000 paying customers, this decision by Apple threatens not only the livelihood of the company but also the access of thousands of users who rely on these applications daily.
Over the past three years, Neutron Labs has built a portfolio of 10 successful apps, accumulating 8,400 active subscriptions and contributing over $500,000 in fees to Apple. Additionally, the company has invested more than $500,000 in advertising to grow its presence on the App Store. Despite diligently complying with all of Apple’s requests to modify content and branding to align with their policies, Neutron Labs now finds its entire account unfairly terminated without a clear explanation.
The Unfair Treatment of Deep AI, Neutron’s DeepSeek Chatbot
One of Neutron Labs’ most promising applications, Deep AI (a chatbot app), faced repeated update rejections without clear justification. The company launched Deep AI Chatbot, a new and highly promising AI-driven app that was on track to become its most successful yet. Within just one week of its release, Neutron Labs’ account was terminated, raising concerns about unfair competition and potential influence from larger competitors blocking smaller players from succeeding.
Alleged Policy Violation – A Misunderstood Feature
Apple appears to be attributing the termination to Neutron Labs’ chatbot asking users for feedback, a common industry practice used by countless apps, businesses, and services. The app never forced or redirected users to leave reviews—only creatively encouraged voluntary feedback. Upon noticing an unusual increase in review rates, Neutron Labs proactively adjusted the chatbot message to ensure compliance, well before the ban was issued.
While willing to remove any disputed reviews or even specific apps if necessary, Neutron Labs argues that a complete account ban is an extreme and unjustified action. The company believes that its treatment has been disproportionately severe compared to other developers who have engaged in far more questionable practices without facing similar repercussions.
A Call for Fairness and Transparency
Neutron Labs has always strived to operate within Apple’s guidelines and has never faced serious violations. As entrepreneurs, occasional missteps are part of the learning process, but the company has always acted in good faith to rectify any issues. The complete termination of its account threatens the company’s future and sets a dangerous precedent for other independent developers trying to compete in the app ecosystem.
“We urge Apple to reconsider its decision and engage in a fair, transparent review process,” said a spokesperson for Neutron Labs. “We are open to constructive dialogue, making necessary adjustments, and even removing specific content if required. But an outright ban is excessive and stifles innovation.”
Supporting Links and Further Information
Neutron Labs will continue to raise awareness about this unfair decision and fight for justice. Articles and updates will be posted on:
Neutron Labs calls on the developer community, industry leaders, and Apple itself to stand for fairness, transparency, and equal opportunity for all developers. The company remains hopeful that Apple will do the right thing and accept their appeal to reinstate their developer account.
